FAQ

To access your account, click Sign In at the top right of the page and enter your email address and password provided on registration.

On the Sign In page, click "Forget your password?" enter the email associated with your account, and click Retrieve Password. The instruction email will arrive in your inbox shortly.

Once you sign into your account, navigate the Catalog section (or equivalent section name) in the top menu to access all of our videos.

Our content is available for streaming only and cannot be downloaded directly to your device. However, you can access it anytime by signing into your account. If you're using our mobile app, you can save videos for offline playback, allowing you to watch your chosen videos later without an internet connection.

Buffering or playback issues are often related to your internet connection. We recommend a minimum speed of 25 Mbps for smooth streaming. You can also try refreshing the page, using a different browser, or clearing your cache.

No, each email address can only be associated with one account. If you believe you already have an account and can’t remember the login details, please use the Forgot Password link.

To manage your subscription, log into your account and click on your Profile in the top right corner. From there, select Orders or just press the Trash icon in the right side of the currently active membership.

Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied.