FAQ
To access your account, click Sign In at the top right of the page and enter your email address and password provided on registration.
On the Sign In page, click "Forget your password?" enter the email associated with your account, and click Retrieve Password. The instruction email will arrive in your inbox shortly.
Once you sign into your account, navigate the Catalog section (or equivalent section name) in the top menu to access all of our videos.
Our content is available for streaming only and cannot be downloaded to your device. You can watch any video, anytime, from any device by signing into your account.
Buffering or playback issues are often related to your internet connection. We recommend a minimum speed of 25 Mbps for smooth streaming. You can also try refreshing the page, using a different browser, or clearing your cache.
No, each email address can only be associated with one account. If you believe you already have an account and can’t remember the login details, please use the Forgot Password link.
To manage your subscription, log into your account and click on your Profile in the top right corner. From there, select Orders or just press the Trash icon in the right side of the currently active membership.
Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied.
€24.95 every 30 days, or €59.95 every 90 days. One membership includes everything on the site — all scenes plus the extra footage (behind-the-scenes, wetlook interviews, and more). Prices include VAT where applicable.
Yes. Your membership renews automatically at the end of each billing period and your payment method is charged for the next period, until you cancel. You can cancel anytime from your Profile — see "How do I pause or cancel my recurring subscription?" above. Cancelling stops the next charge; you keep access until the end of the period you already paid for.
Charges appear as ⟦Inex Visio⟧ on your card statement. If you see this on your statement and don't recognize it, please contact us before disputing the charge with your bank — we resolve billing questions within 2 business days.
Credit and debit cards.
Membership payments are generally non-refundable once the billing period has started, because you get immediate streaming access to the full catalog. We do refund charges made after a valid cancellation, charges where a technical fault on our side prevented you from using the service, and unauthorized charges. Contact us within 14 days of the charge. You can find the full policy in our Terms of Service.